Policies
At Weiler & Co., I believe buying jewelry should be straightforward, transparent, and backed by service you can rely on. The policies below are designed to clearly explain what you can expect before and after placing an order.
Shipping & Processing
Orders are typically processed within 1–2 business days unless otherwise stated on the product page. If additional work needs to be completed before your new jewelry can be shipped, I will contact you as soon as possible.
Once your order has shipped, tracking information will be provided using the contact information entered at checkout.
I insure shipped orders to help protect against loss or damage while in transit. Delivery estimates provided by shipping carriers are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside of my control.
Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact weilerandcojewelers@gmail.com as soon as possible.
Returns & Exchanges
I accept return requests on eligible items within 7 days of confirmed delivery.
To qualify for a return, merchandise must be:
- Unworn and unused
- In its original condition
- Free from damage, alteration, or signs of wear
- Returned with any original packaging, accessories, or included materials
Please contact me before sending a return so that I can provide return instructions.
Original shipping charges are non-refundable unless the return is the result of an error on my part.
Customers are responsible for return shipping unless otherwise agreed upon.
Once a returned item has been received and inspected, approved refunds will be issued to the original payment method.
Order Cancellations & Changes
If you need to cancel or modify an order, please contact me as soon as possible.
I will make every reasonable effort to accommodate your request. However, once an order has entered processing or has shipped, cancellation or modification may no longer be possible.
Damaged or Incorrect Orders
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact me within 7 days of delivery with your order information and clear photos of the item and packaging.
If an error occurred on my part, I will work with you to resolve it as quickly as possible.
Jewelry Care & Normal Wear
Jewelry requires reasonable care to maintain its appearance.
Exposure to moisture, sweat, cosmetics, chemicals, abrasive surfaces, and improper storage can affect jewelry over time, particularly plated finishes.
Normal wear, accidental damage, improper care, misuse, or modification is not considered a manufacturing defect.
Fraud Prevention
To protect my customers and my business, orders may be reviewed for suspected fraud, unauthorized payment activity, or other irregularities.
Weiler & Co. reserves the right to cancel, refund, or request additional verification for an order when I reasonably believe a transaction may be fraudulent or unauthorized.
Policy Updates
Weiler & Co. may update these policies as the business, products, and services evolve.
Unless otherwise required, the policies in effect at the time an order is placed will apply to that transaction.
Questions?
If you have questions about an order, return, product, shipment, or policy, please contact me through the contact information provided on the Weiler & Co. website.
I believe customers should know exactly what they are purchasing and what to expect from me. If you are unsure about anything before placing an order, I am more than happy to help.